We have a NO Return/Refund or Exchange policy, only in case of product defect which has to be informed about within 2 days of receiving the parcel, the product will be replaced with the same design

No cancellation of orders are possible under any circumstances. Prepaid or COD
If a cod order is placed and not accepted , the same customer will not be eligible for any further COD orders. 


We are not liable for damages in transit. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will send you a label, and have the product collected. 

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability.


We have made every effort to display as accurately as possible the colors of our products that appear on PRIMO JEWELS website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.